Refund policy

Last updated: July 11, 2026

Returns

We want you to love your VEVOLORA order. If you are not fully satisfied, you may return eligible items within 30 days of the delivery date for a refund or exchange.

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, with the original tags and packaging intact. Items that show signs of wear, styling, cutting, or product application (e.g. adhesives, sprays) cannot be accepted for hygiene reasons, unless the item arrived damaged or defective.

How to Start a Return

To start a return, please contact us at liutao@vevolora.shop with your order number and the reason for the return. We will provide instructions on how and where to send your package.

Damages and Issues

Please inspect your order upon delivery and contact us immediately at liutao@vevolora.shop if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Refunds

Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, you will be automatically refunded to your original payment method within 5-10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

Exceptions

Sale items, gift cards, and items marked as final sale are not eligible for return or refund.

Contact Us

If you have any questions about our return policy, please contact us at liutao@vevolora.shop or write to us at Godime Intelligent Inc, 1500 N GRANT ST #4692, Denver, CO 80203, US.